We want every purchase to feel like a positive and confident decision, which is why our return process is structured to be transparent, reasonable, and customer-focused. Once your order is confirmed as delivered, you have a thirty-day window to review your item and decide whether it truly suits your needs. This period is designed to give you adequate time to evaluate appearance, quality, functionality, and overall satisfaction without feeling rushed.
For a return to be accepted, products must be sent back in the same condition in which they were received. Items should be unused, unwashed, and free from damage, wear, or alterations. All original components must be included, such as tags, labels, manuals, inserts, accessories, protective materials, and original packaging. A valid proof of purchase, such as an order confirmation or receipt, is required so that our team can properly verify and process your request.
To begin the return process, please contact our support team by email at americangirlofficial@outlook.com. Each request is reviewed individually to confirm eligibility under our policy. Once approved, you will receive clear instructions along with a prepaid return shipping label. It is important to use the provided label and follow the instructions carefully, as returns sent through alternative carriers or without authorization may result in delays or may not qualify for a refund.
We recommend inspecting your order as soon as it arrives. If an item is damaged, defective, or incorrect, reaching out promptly allows us to address the issue quickly and determine the best solution, which may include a replacement or a refund. Reporting concerns early helps ensure smoother verification and faster resolution.
Certain products may be excluded from returns due to hygiene, safety, or special handling considerations. If you are uncertain about whether an item qualifies, we encourage you to contact our support team before sending it back so we can clarify your options. Direct exchanges are not typically offered. If you would like a different size, color, or variation, the original item must be returned first, and a new order can then be placed for the preferred selection.
Customers located within the European Union may have additional consumer rights, including a fourteen-day cooling-off period that allows an order to be canceled or returned without providing a reason. To qualify, the product must be unused, undamaged, and returned with all original materials and packaging, along with proof of purchase.
Once a return reaches our facility, it will be inspected to confirm that it meets all policy requirements. Approved refunds are issued to the original payment method used at checkout, typically within ten business days, though timing can vary depending on your bank or payment provider. If a refund has not appeared within fifteen business days after approval, please contact us so we can assist further. Our goal is to make the return and refund experience simple, dependable, and stress-free.